Support Programs
Once SSL’s factory warranty has expired, customers may select from our tiered support programs. Whether you need priority service, reduced expense and administration, or a fixed service budget – Extended Warranties and Support Plans are the answer.
Benefits
- Higher level of support
- Greater cover
- Peace of mind
- Ability to budget operating costs accurately
Warranties and support plans in brief:
Extended Parts and Labour warranties: With an Extended Parts and Labour Warranty, you do not have to worry about unexpected breakdowns or equipment failure. Our extended warranty includes all replacement parts and labour for emergency visits.
Benefits of an Extended Warranty:
Reduce liability for equipment malfunction or failure
Reduce the duration of unscheduled downtime events
Obtain replacement parts quickly and easily without the need for separate purchase orders or administrative burden
Fully protect your biggest investment — your operations!
For clients requiring an extensive parts based warranty, we can also offer an parts only warranty.
Emergency page: For consoles that do not qualify for out of office hours emergency pager support, cover can be purchased separately on an annual basis.
Business Hours support: A cost effective package with reduced hours of availability. Available as an annual subscription for clients that only need our support during normal business hours.
Extended Hours support: As well as providing support during business hours, Extended Hours also provides out of office hours emergency pager support.
| Factory Warranty | Extended Parts and Labour Warranty | Extended Parts Warranty | Emergency Page | Extended Hours Support | Business Hours Support | |
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| Business hours phone and email support |  |
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| Out of hours phone support | |
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| Includes exchange parts | |
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| Access to exchange parts | n/a |
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n/a |
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| Includes Service Labour | |
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| Access to factory repair service | |
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| Access to training and Service visits | |
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If you would like additional information, please click here.